Method 1: Configure the mailbox to save a copy of the message to the Sent Items folder of the shared mailbox in Exchange Online or in on-premises Exchange Server Exchange Online in Microsoft 365 or Exchange Server 2013 Cumulative Update 9 or later updateĬumulative Update 9 for Exchange Server 2013 introduced a new feature that lets administrators configure the Sent Items folder to which a message is copied. To work around this issue, use one of the following methods. Before you modify it, back up the registry for restoration in case problems occur. Serious problems might occur if you modify the registry incorrectly. Follow the steps in this section carefully.
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